"I wanted to send you an e-mail to tell you how satisfied we are with Teltronic. When we were losing out Nextel service, we were searching for a reliable and secure solution for our two-way communication. Teltronic has been just that and more. Not only are we satisfied with our two-way radios, your staff has helped us with a professional installation of, not only our two-ways, but also our overhead emergency lights on our new mobile units. Teltronic continues to meet all our needs, with great service and reliable two-way radios that keep WTOP on the road, reporting traffic in the DC area. Thanks for everything!"
Director of Traffic and Weather Operations
"My agency USDA has been a customer of Teltronic for several years. I appreciate the service they provide and the willingness to always accommodate the needs of our ever changing fleet demands.
The customer service is always great from the front service desk to the installers. It is a pleasure working with such professional people. Thank you!"
"NVHA greatly appreciates and values the commitment and professional excellence of Brian Herlihy and the Teltronic's team for their diligent work installing the new communications center for the Regional Hospital Coordination Center in Northern Virginia.
Mr. Herlihy distinguished himself by going above and beyond the requirements in completing the job assignment. He is attentive to details and displayed outstanding leadership qualities with his team of highly skilled technicians.
I personally have great respect for Brian, and it is a pleasure for me to have a strong partnership established as I value his insight and response in supporting our communication needs.
It has been a pleasure working with Brian and his team this week and wanted to share with you how important their role is in supporting the RHCC."
~Dr. Janet L. Engle, PhD
Director, Hospital Preparedness Program
Northern Virginia Hospital Alliance/Regional Hospital Coordination Center
"Teltronic is an honest company, large enough to provide you with the latest technology in our ever changing world, but still small enough to provide you with customer service that is unsurpassed.
Scott Cameron, a man of utmost integrity, talent and knowledge, and the employees involved, went above and beyond to design, install and now service Grant County’s new E911 center, EOC and county wide emergency communications system. Together we moved into a new facility, installed UHF radios in all emergency response vehicles and stations, enhanced the existing digital VHF legacy system by replacing ageing microwave hops and installed the Motorola 7500 console which allows us direct access into the West Virginia State Interoperable Radio System (SIRN) and into our VHF legacy system. Most importantly, we planned and built much redundancy into both the UHF and VHF systems in the event of failure and disaster.
They perform top notch, clean and organized installation of equipment and they respond quickly to our needs of service. Equipment service personnel and dispatchers are the life blood of 911. You can have the best equipment on the market but, if you lack good dispatchers to operate the facility and good service personnel to work on your equipment, you essentially have nothing.
I have been in this occupation for over 30 years and I know what good service is about. I encourage anyone to contact me and I will proudly answer any questions regarding this company and their service to my county."
~Peggy Bobo Alt, Director
Grant County Office of Emergency Services and E911
"I wanted to take a minute and pass on my thanks to Teltronic - Roanoke, VA and particularly to installer Shawn Garst.
Our federal law enforcement agency investigates white collar crimes and frauds, and we rely heavily on a wide array of vehicles to conduct surveillance operations. Recently, I brought Shawn a 2013 Hyundai Sonata. I needed a law enforcement lights and siren package installed in the Sonata as discretely as possible. Although Shawn never installed in a Sonata before, he welcomed the challenge.
Shawn took time to listen to my needs and made his own suggestions as to placements and wiring options. He fully concealed the siren box inside my center arm rest; and even replaced my outdated, silver toggle switch (to activate the lights) with a discrete, low profile, black toggle switch with LED that is nicely concealed and easily reachable under the steering column.
This is at least the third government vehicle that Shawn has outfitted for me over the years, but this install was especially challenging, and I’m very pleased with the result.
Please pass on my thanks to Shawn, Tim Pyne and the Roanoke Teltronic office for continually supporting me and our Roanoke special agents through their quality workmanship."
~Jeff Overbeck, Special Agent
United States Office of Inspector General, HHS
Office of Investigations
Roanoke, Virginia Field Office
"I wanted to thank you for the effort that was put into the installation of lights, siren and radios in our new cars. The craftsmanship of the work is unmatched to anything I’ve seen in my 8 year law enforcement career. However, your company when beyond just installing the equipment and took customer service to a new level. We were very impressed with Shawn Garst and Joel Marcott. They took into account our needs as law enforcement and kept us informed throughout the entire project. Mr. Garst and Mr. Marcott did a seamless job on the truck and van. Both vehicles were returned to us looking as they did when they came from the factory! My ASAC was so impressed that he sent an Agents car from Clarksburg, WV for you to do the work on.
Teltronic was recommended to us by the U.S. Secret Service office in Roanoke. We were told that the work Teltronic completed on their vehicles was “top of the line”. Not only will we be using Teltronic for years to come, but it will be highly recommended by us for other agencies!
Thank you for bringing customer service back into an industry that has tried to become “cookie cutter”. The reality is that every vehicle and every agency’s needs are different. That’s the way we were treated by your people and I cannot express our gratitude for how stress free this project was!
Thanks again and we look forward to working with you and fine staff at Teltronic soon!"
~Josh Bartley, Special Agent