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Service Request & Equipment Repair

Please fill out the form to contact us about service or equipment repair.

Service Response

Teltronic prides itself on fast service and has the resources and systems to quickly repair critical communications systems. We provide around-the-clock service for many police and fire departments, hospitals, military bases, and other users for whom radio communication is essential.

All service requests are immediately entered into our service management software and the service manager is advised of the service needed and its priority. If the manager is not available, the request is immediately routed to the assistant manager or senior technician, who can dispatch a technician or take any other action needed to resolve the problem.

If a service call is not handled promptly and the manager is not available, the person taking the call will escalate the matter to the vice president or president, or contact another of our shops, to make sure that the problem is addressed. Service calls that have been dispatched are also tracked by our software and are reviewed daily by the president and by the service manager. Additionally, the service manager, or assistant manager if the manager is not available, reviews open service calls throughout the day to ensure that each is being handled appropriately.

Our Service Teams

Beltsville Team:
Office Service Manager
   Austin Miles = (301) 575-3963

Front Row: Tony, Marleen, Austin
Middle Row: Raul, Sam, Orlando, Jacinto
Back Row: Keith, Leon, Frankie, Don, Kim


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Baltimore Team:
Office Service Manager
   Matt Suit = (443) 524-4507

Front Row: Brett, Mike, Ted, Ralph, Matt Suit (Manager) and Matt St. Marie
Back Row: Lou, Ron, Harry, Jason, Derek, Bill


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Winchester Team:
Office Service Manager
   Chris DePalma = (540) 771-2201

Dennis, Tracy, Chris, John, Butch, Bob, Joyce, Jeff


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Salisbury Team:
Office Service Manager
   Justin Dysart = (410) 912-1471

Front Row: Chanie, Kevin
Middle Row: Dave, Marty, Kim
Back Row: Tony, Andy, Jake, Nick, Justin



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Roanoke Team:
Office Service Manager
   Tim Pyne = (540) 400-5773

Pat, Stephanie, Barslund, Tim, Shawn and Shaun


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Inventory

Our service parts inventory includes all commonly used parts and supplies. We also evaluate parts requirements for new contracts and add parts to our inventory as needed to minimize repair delays due to unavailability of parts.

After-Hours Emergency Service

Service requests outside of Teltronic's business hours are called in to our answering service. This service is restricted to customers with a need for emergency service. The answering service will record the nature of the problem and customer callback information, and then contact our on-call technician. The on-call technician carries a pager and cellular phone and has a fully equipped service truck so that he can respond quickly to any service call.

If the on-call technician does not respond within 30 minutes, the answering service will escalate the call until someone takes responsibility for it. The call is first escalated to another on-call technician, then to the Beltsville and Baltimore service managers, then to the vice president and finally to the president. On the following business day, the service manager will review the status of the service call and ensure that we are taking whatever action is needed to quickly resolve it.

Vehicles

Each service or installation truck is equipped with the test equipment, tools and inventory needed to complete most repairs or installations. Equipment on each service truck includes a communication system analyzer, notebook computer, wattmeter, telephone line testing equipment, and other equipment as needed.

   

©2017 Teltronic, Inc. All Rights Reserved

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC
and are used under license. All other trademarks are the property of their respective owners. ©2017 Motorola Solutions, Inc. All rights reserved. www.MotorolaSolutions.com

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