Teltronic Corporate Profile and Capabilities

Teltronic, Inc. is the largest Motorola dealer and wireless communications service center in the Washington, DC - Baltimore, MD area. Founded in 1961, Teltronic has established itself by providing the best possible service to public safety, government and commercial radio communications users for over 40 years. We have over 70 employees at three locations in the Washington, DC, Baltimore and Salisbury, MD area. In 1990, Teltronic was chosen by Motorola to represent their wireless communications products as the first dealer in the area. We have developed a professional staff to design, sell, install and maintain wireless voice, data and video communications systems. All of us at Teltronic are committed to exceeding our customer's expectations and providing the best products and service available for your radio communications needs.

Teltronic Facilities

Teltronic has three locations in the greater Baltimore, MD - Washington, DC area that are fully equipped to support our commercial business, industrial, public safety and government customers.

Test Equipment

We maintain a large inventory of test equipment, including Communications System Analyzers from Motorola and IFR, watt meters, DMMs, oscilloscopes, computers and radio programming software, telephone line testing equipment, and other equipment needed to install and service all types of radio communications systems

All test equipment meets manufacturers and FCC specifications and recommendations. Calibrations are performed by the manufacturer's NIST traceable lab.

Vehicles

Each service or installation truck is equipped with the test equipment, tools and inventory needed to complete most repairs or installations. Equipment on each service truck includes a communication system analyzer, notebook computer, wattmeter, telephone line testing equipment, and other equipment as needed.

Inventory

Our service parts inventory includes all commonly used parts and supplies. We also evaluate parts requirements for new contracts and add parts to our inventory as needed to minimize repair delays due to unavailability of parts.

Service Response

Teltronic prides itself on fast service and has the resources and systems to quickly repair critical communications systems. We provide around-the-clock service for many police and fire departments, hospitals, military bases, and other users for whom radio communication is essential.

Service requests during Teltronic business hours are called in to our Beltsville service department at (301) 468-6500. We have two people dedicated to answering incoming calls and inquiries, as well as a manager and assistant manager.

All service requests are immediately entered into our service management software and the service manager is advised of the service needed and its priority. If the manager is not available, the request is immediately routed to the assistant manager or senior technician, who can dispatch a technician or take any other action needed to resolve the problem.

If a service call is not handled promptly and the manager is not available, the person taking the call will escalate the matter to the vice president or president, or contact another of our shops, to make sure that the problem is addressed. Service calls that have been dispatched are also tracked by our software and are reviewed daily by the president and by the service manager. Additionally, the service manager, or assistant manager if the manager is not available, reviews open service calls throughout the day to ensure that each is being handled appropriately.

After-Hours Emergency Service

Service requests outside of Teltronic's business hours are called in to our answering service. This service is restricted to customers with a need for emergency service. The answering service will record the nature of the problem and customer callback information, then contact our on-call technician. The on-call technician carries a pager and cellular phone and has a fully equipped service truck so that he can respond quickly to any service call.

If the on-call technician does not respond within 30 minutes, the answering service will escalate the call until someone takes responsibility for it. The call is first escalated to another on-call technician, then to the Beltsville and Baltimore service managers, then to the vice president and finally to the president. On the following business day, the service manager will review the status of the service call and ensure that we are taking whatever action is needed to quickly resolve it.

Technical Certification

The Electronics Technicians Association, Inc., (ETA) is a not for profit, independent certification and testing organization dedicated to serving the needs and interests of the electronics industry worldwide. In order to receive their certification, a technician must have two or more years of combined work and electronics training and pass both a general electronics exam and a wireless communications exam.

An electronics technician who earns ETA certification is professionally recognized as having the necessary knowledge and technical skills to meet international de-facto electronics service standards. Becoming an ETA Certified Electronics Technician identifies that person as someone who has passed strict internationally recognized industry tests. Teltronic technicians who have passed the ETA certification are: Dave Souder, Jim Blankenship, Bill Routson, Ron Grahl, Jim Wright, Ted Weitzel, Dan Bobo and Bryan Phillips.

Senior Certified Electronics Technicians

Certified Electronic Technicians who pass both tests with a score over 85% and have six or more years in the industry earn recognition as a "Senior Certified Electronics Technician." Gerry Boyd, Don Miller, Larry Walker and Keith Brown have earned the Senior CET title.